Voice ReGen – Frequently Asked Questions
Voice ReGen cleans up, enhances, restores, and regenerates your voice recordings whether it’s a podcast, video, TikTok, voiceover, or if you’re stuck in the “I recorded this in a noisy kitchen and it sounds horrible” situation.
It is designed for spoken word and dialogue only. It is not intended for singing or music processing.
We support audio and video files in most common formats:
Audio formats: mp3, wav, m4a, aiff (Safari only), and webm
Video formats: mp4, mov, webm, and m4a/m4b (with video)
NOTE: AVI mostly work in Voice ReGen, but you won’t get a play preview. Browsers don’t like avi files much.
If you can record it, we can probably clean it. We process the audio track only – your video won't be visually altered.
Recording on iPhone 16 or newer: iPhone 16 and later default to Spatial Audio when recording video, which creates multiple audio channels we can't process. Before uploading, go to Settings > Camera > Record Sound and change from Spatial Audio to either Stereo or Mono. If you don't change this setting, we won't be able to find any audio tracks in your file.
File size limits:
Duration limits:
What we need:
Most files are processed in under a minute. Long videos may take a bit more time, but we simply notify you when they are ready.
Voice ReGen is built for spoken word and dialogue only. SO NO SINGING.
This is not a music tool.
There are recordings that are truly beyond saving, even we have limits, I’m afraid.
That said, we will work wonders on most files including echo-filled rooms, fan hum, distant mics, barking dogs, and crunchy Zoom calls.
Try this:
Upload the original file, particularly if you used a screen recorder or editor beforehand.
Make sure your voice is not buried in music or sound effects.
Make sure your file contains clear spoken dialogue.
Yes. Your files are processed securely and deleted after 14 days unless you choose to save them. Nothing is used for training or analysis without your permission. We do not claim any ownership of your files and we do not use them for training.
We do make sure you are reminded constantly about the 14 day rule. It is permanently written at the top of your user dashboard between your latest file and the Process button.
Maybe. Most people do not actually dislike their voice – they dislike how it was recorded. Voice ReGen helps you hear the version of your voice that sounds more like how others hear you. One of our goals is to help you hear yourself with more confidence.
Recording and Teleprompter
Yes! You can record audio or video directly from the Record page. And you can record audio from ReGen on your mobile phone too, WITH the teleprompter!!!
For audio:
For video:
After recording, you can preview your take. When you press save and confirm, we automatically download a backup copy of your original recording to your browser’s default downloads folder.
Troubleshooting
Voice ReGen only works on clear spoken word and dialogue.
Your file will fail if:
Important:
Try this:
Credits, Credit Packs, and Plans
Each credit is measured in processing minutes. For example, a 3-minute file uses 3 credits. When you upload a file, we calculate its length and subtract that amount from your available balance.
Credits are based on processed duration, not file size or format.
Each account type works differently:
Credits remain available as long as you’re subscribed and remain in your account for 12 months after you unsubscribe.
Credits are used in full-minute increments. Your file’s duration is always rounded up to the next full minute. For example, a 45-second clip counts as one minute = one credit; an 85-second clip counts as two minutes = two credits; and so on.
Yes. All account types can purchase additional credit packs at any time.
Top-up packs let you add more minutes instantly without upgrading your plan.
If you process audio regularly, a Creator or Pro subscription may provide better value than our free account and just purchasing credit packs. See our credit packs here.
You will receive a message letting you know that you do not have enough processing minutes.
You can then:
Yes, but we have a free subscription that allows you to purchase credit packs when you need them (on top of your five free minutes renewed monthly), no recurring payments required.
Creator and Pro subscriptions are available for people who use Voice ReGen regularly and want included monthly processing minutes at a better rate.
All account types include the same Voice ReGen features. The difference is how you pay and how many processing minutes are included.
Yes. Creator and Pro subscribers can purchase additional credit packs whenever they use all of their included monthly minutes or need additional processing capacity.
Your account automatically returns to being a free one. You can continue using Voice ReGen by purchasing credits whenever you need them.
Your existing projects and any separately purchased credit balance remain attached to your account.
Only one subscription per account is available at this time. If you have a team, you can set up an account for each member wishing to use Voice ReGen.
Account, Ownership, and Creative Rights
No. Waves Creative Access is a subscription for audio plugins. Voice ReGen is a separate online service focused on audio cleanup and enhancement for content creators. It is not included with plugin subscriptions.
Yes. You can use ReGen for client work, ads, films, sponsored content, game audio, or other commercial projects.
No. We do not collect personal system data. We may track general usage (like file length or processing time) anonymously to help improve performance and stability.
Setup and Technical Info
Yes. You can log in from multiple computers, but only one active session is supported at a time.
Not currently. ReGen runs on our servers, so you need an internet connection to upload and process files.
Your processed files are saved in your user dashboard that you see when logged in.
You can download your clean files directly after processing. Processed file all have “Processed” as their status in the dashboard.
We recommend downloading and backing them up, as temporary storage is limited. After 14 days on our server and in your account dashboard, old files will be removed.
Voice ReGen Error Code FAQs
What does this mean? Your file is damaged or incomplete. It can't be processed because the data is broken.
What do I do?
What does this mean? Your file doesn't have any audio in it. At least not that we can find. Maybe it's video-only, or the file is corrupted. Or it's a new kind of multitrack we can't identify.
What do I do?
What does this mean? Your file doesn't have enough content. ReGen needs at least a few seconds duration of audio to work with.
What do I do?
What does this mean? Your file took too long to process and the request timed out. This usually happens with very long files combined with slow internet connections and slow upload speeds.
What do I do?
What does this mean? Your file didn't pass our validation checks, but the specific reason isn't clear even to us. Usually it's a combination of issues.
What do I do?
What does this mean? ReGen couldn't download your file to process it. Usually a connection issue.
What do I do?
What does this mean? It means as far as our system is concerned you’ve already processed that file, and in the last 14 days, as it’s already elsewhere in your dashboard. If you want to process it again, change the name of it, or delete the existing processed file that is elsewhere in your garage.