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Waves Axis Computers – Support Notes

Mar 31, 2024

This page presents general support notes and known issues, some with workarounds, with Waves computers such as Axis Scope, Axis Proton and Proton Duo. We will update this page on an ongoing basis as issues are solved.

We encourage you to contact Waves Live Support and report any issue you may encounter.

Table of Contents:

Support Notes

  • Waves computers have a default Windows system restore point enabled. Learn how to restore a Waves computer with System Restore Point here
  • Waves computers run an embedded version of Windows 10 called ‘LTSC’, which receives security updates only.
  • If ‘Team Viewer’ is needed for a session with Waves Technical Support, the WavesQS Team Viewer application is pre-installed in Desktop > Utilities.
  • We recommend shutting your Waves computer down via Windows’ ‘shut down’ command and not via the rack power switch.
  • Recommended Network Settings for a SoundGrid Network:
    • Services:
      • Waves SoundGrid: enabled.
      • Ipv6: enabled.
      • All other options: disabled.
    • Advanced:
      • Interrupt moderation: Off.
      • Flow Control: Off.
      • Energy Efficient Ethernet (EEE): Off.

Specification Chart

 Axis ScopeAxis ProtonProton DUO
Software and Updates
  • Windows 10 pre-installed
  • Latest versions of Waves Central, eMotion LV1, SuperRack and all Waves plugins pre-installed.
  • Plugin and SoundGrid Host Application licenses must be purchased separately and activated for use.
  • All Waves software updates, software installation and licensing are managed by Waves Central (this applies only to Waves software updates, not to other software updates on the computer).
  • Windows security updates are deployed monthly by Microsoft and are required for keeping a secure system. Update installation can be delayed by the user up to 30 days from its deployment.
  • Other Windows updates are disabled by default.
Warranty and Modifications
Opening the casing or modifying the unit in any way will void the warranty		One Year6 Months
Extended warranties available		6 Months
Extended warranties available
USB PortsFront
2 x USB 2.0		Back
4 x USB 3.0 (Blue)		Front
2 x USB 2.0		Back
2 x USB 3.0 (Blue)		Front
2 x USB 2.0		Back
2 x USB 3.0 (Blue)
2 x USB 2.0

2 x Service (server) USB
3.0 (Blue)
Display adapters
  • 1 x HDMI port
  • 1 x Display port
  • 1x USB3 to HDMI dongle (included with the box)
  • 2 x HDMI ports
  • 2 x HDMI ports
  • 1 x Service (server) HDMI port
Network Ports
  • 1 x Intel® I211/I-219 local NIC ethernet port
  • 1 x SoundGrid NIC ethernet ports
  • 1 x Intel I211 or Realtek RTL8411 local NIC ethernet port
  • 1 x SoundGrid NIC ethernet ports
  • 1 x Realtek local NIC ethernet port
  • 4 x SoundGrid NICs ethernet ports
Wi-Fi
  • Connect an external Wi-Fi router via local ethernet port, or use a USB Wi-Fi dongle.
DimensionsLength: 22 cm / 8.7 in
Height: 8.6 cm / 3.4 in
Depth: 28.4 cm / 11.2 in
Device Weight: 3.4 kg / 7.5 lbs
Package Weight: 5 kg / 10.9 lbs
Length: 22 cm / 8.7 in
Height: 4.2 cm / 1.7 in
Depth: 27.7 cm / 10.9 in
Device Weight: 2.1 kg / 4.6 lb
Package Weight: 3.2 kg / 7 lb
Length: 22 cm / 8.7 in Height: 4.2 cm / 1.7 in
Depth: 27.7 cm / 10.9 in
Device Weight: 2.3 kg / 5.1 lb
Package Weight: 3.4 kg / 7.6 lb
CPUIntel® i5-10600Intel® Celeron J4125Intel® Celeron J4125
Memory / RAM16 GB8 GB4GB (Proton server)
8GB (Axis Proton computer)
Internal Hard Drive256GB256GB256GB
Motherboard Gigabyte GA-IMB410NQBI-2145AmITX-4125A-WV
Power Consumption110/220V 65 W110/220V 15 W110/220V 30 W
Operating Environment temperature range50° to 95°F / 10° to 35°C50° to 95°F / 10° to 35°C50° to 95°F / 10° to 35°C
Max Environment temperature104°F / 40°C104°F / 40°C104°F / 40°C
AccessoriesRack-Mountable using:
  • Rack ears (sold separately)
  • Rack-shelf (sold separately), allows mounting two Axis Scopes, side by side, or an Axis Scope and a type-C SoundGrid server, side by side.

Additional Notes

  • Axis Scope: Do not use the USB ports on the included HDMI dongle to connect FIT Controllers or other devices with high power demands.
  • Axis Scope supports up to 3 displays using the included HDMI adapter.
  • Display adapters are not supported with Axis computers.
  • Tracks Live is not officially supported with Waves computers.
  • Third-party audio interfaces were not tested and are not officially supported with Waves computers.
  • SoundGrid networks only support the default states of native Windows Antivirus and Firewall applications.
  • SoundGrid Networks do not support any 3rd party Antivirus, Firewall or Network Management software.

Known Issues

  • Older Axis One and Proton images do not have a system restore point enabled by default.
  • Connecting the (included) USB to HDMI dongle to a front panel USB 2.0 port instead of a USB 3.0 port on the back panel will result in low-res (800x600) display.
  • SoundGrid networks only support the default states of native Windows Antivirus and Firewall applications.
  • SoundGrid Networks do not support any 3rd party Antivirus, Firewall or Network Management software.