Using the Same Server for Different SoundGrid Setups

Last updated on: 9/12/2021 9:39:49 AM

When transferring a SoundGrid server from setup to another, a Firmware update may be needed to match firmware and software versions.

In most cases, you can simply reflash the server’s firmware via the FW button on the server slot in the SoundGrid application inventory.
If the update process fails, you may need to hold Shift+F and click the FW button to ‘force-update’.

In the scenario of transferring a server from a SoundGrid Rack for VENUE V10 setup to a SuperRack setup, you might get a message that the ‘storage device is missing’ or that ‘no new FW version is available’ during the firmware update process. To resolve this, please follow these steps:

  1. Connect an empty USB drive to the USB port of the server
  2. Hold Shift+F and click the FW button on the server slot in the inventory to force-update the server.
  3. Once the update is complete the server will restart and boot from the USB drive.
  4. Once the server fully boots, disconnect the USB drive.
  5. Hold Shift+F and click the FW button on the server slot in the inventory to force-update the server again.

The server will now load and work fine.

None of the above worked? Contact Technical Support.

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