Troubleshooting

Some of the most frequently asked questions about the new Waves v10 across-the-board update.

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If you can log in to your Waves account, but nothing seems to happen when you try to log in to the Waves Central application, follow these instructions.

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Please follow these steps. Relaunch Waves Central after each step before trying the next. Make sure you are logged in to your computer with an Administrator User account.

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If when clicking the Install button, you encounter a message saying “Communication Error. A timeout, or communication problem has occurred”, update Waves Central to its latest version.

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If you encounter an “Entry Point Not Found” message while launching the Waves Central application or during product installation, follow these instructions.

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If you cannot manage your licenses in Waves Central because your computer appears under Disconnected Devices in the Licenses page, these are the possible reasons and solutions.

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Waves License Center (WLC) has been discontinued on October 25, 2015 and no longer works. If you try to launch it, a connection error message will appear.

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To run Waves plugins on Mac OS Lion 10.7 to 10.7.5, you must use a Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.

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To run Waves plugins on Logic 9, you must use a Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.

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When prompted by your host application to locate the Waves Plug-Ins Folder, follow these instructions in order to direct it to the correct location.

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If you are trying to load your Waves plugins in Ableton Live but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Logic Pro X but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Sonar or Cakewalk by BandLab but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in FL Studio but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Adobe Audition but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Digital Performer but you cannot find them, follow these instructions in order to make them available.

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If you are trying to load your Waves plugins in Final Cut Pro X but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in GarageBand but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Studio One but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Vegas / Sound Forge but you cannot find them, follow these instructions to make the plugins available.

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If the Install button of the Waves Central app is grayed out, with the message “Please select at least one product” on the top left, follow these steps.

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If you are trying to load your Waves plugins in Cubase but cannot find them, follow these instructions in order to make the plugins available.

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The default location for the IR Reverb presets has changed in Waves v9.6. If you’ve just updated to v9.6 and cannot find the presets, follow these steps.

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Waves plugin presets are managed via the WaveSystem Toolbar, where you can load factory presets and setup files and even create and save your own user presets and setup files.

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If you are encountering a persistent “Incorrect Username or Password” message when trying to log into your Waves account on our website or in Waves Central, follow these instructions.

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If you are trying to load your Waves plugins in Samplitude but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in REAPER but cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Acid Pro but cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in WaveLab but you cannot find them, follow these instructions in order to make the plugins available.

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To run Waves plugins on Windows 32bit (7 or 8.1), you must use the Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.

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Consult this troubleshooter if you encounter issues using the head tracking feature of the Nx Virtual Mix Room or Abbey Road Studio 3 plugins, via your computer camera or the Nx Head Tracker device.

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If you are trying to load your Waves plugins in a Waves host application but cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to use your SoundGrid server in a Waves host but the server appears as N/A in the inventory, follow these steps.

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If you see a message in the SoundGrid inventory saying “One or more of your devices is incompatible… Please install the device modules…” the driver is missing and must be installed.

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If you are trying to use your SoundGrid server in a Waves host application but the server does not appear in the inventory, follow these steps.

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If there is no sound when switching to SoundGrid processing in StudioRack, follow the steps described in this article.

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If you encounter an “Application failed to initialize” message in a Waves host application, follow the instructions described in this article.

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If you are watching a movie in surround on your Mac using the Nx app for 3D audio on headphones, but the sound seems to come only from the front, follow these instructions.

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If you encounter the following message in the Waves Tune plugin: “ReWire link cannot be established; Please check your settings,” please follow these steps.

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If you are using Waves Tune in a host application that requires the Waves ReWire plugin (REAPER, Pro Tools, Digital Performer) and you can’t find it, please follow these steps.

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To load sessions created in eMotion LV1 v9.14 and up on earlier versions of the eMotion LV1 live mixer (v9.9.0.284–9.10.0.6), please follow these steps.

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This page summarizes key improvements and main issues solved in the latest version of the eMotion LV1 live mixer. It also presents existing issues, some with workarounds, that we are working to solve.

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To run Waves plugins on Mac OS Mountain Lion 10.8.5 and Mavericks 10.9.5, you must use the Waves Central v9.6 offline installer for Mac.

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To play some instruments such as Grand Rhapsody Piano or Bass Slapper, you must download and install at least one of the sample libraries (HD or SD) in addition to the plugin/application.

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If you are trying to load your Waves plugins in Reason but cannot find them, follow these instructions to make the plugins available.

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If you run MultiRack on OS X El Capitan or later and your computer freezes, clear the memory cache or restart the computer prior to your show. We also advise running MultiRack on Mac OS Yosemite.

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When setting up redundant SoundGrid servers with your live console system, there are a few ways to ensure optimal performance so you can be ready for anything that may occur during a live show.

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If you encounter a "Loading Issue" or a "Missing File" error message while loading your Waves plugins or instruments in Maschine, follow these instructions to make them available.

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If after updating your Waves products to V11, some (or all) plugins appear twice in your host application's plugin list and/or plugin manager, follow these steps to resolve the issue.

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If after updating your products to V11, some (or all) plugins do not load in your host application, follow these steps to resolve the issue.

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If after updating your Waves products to V11, some (or all) plugins appear in your host application's plugin list and/or plugin manager as V9 or V10 plugins, follow these steps to resolve the issue.

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If you encounter a "Loading Issue" or a "Missing File" error message while loading your Waves plugins or instruments in Komplete Kontrol, follow these instructions to make them available.

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If you can't load your Waves plugins in Pro Tools, follow the relevant instructions for your version of Pro Tools to make the plugins available.

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To delete a plugin preset you've created from the Waves preset menu, follow these steps.

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To load sessions created in eMotion LV1 v10 and up on earlier versions of the eMotion LV1 live mixer (v9.9.0.284–9.14), please follow these steps:

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MultiRack SoundGrid, the SoundGrid driver, eMotion ST and eMotion LV1 all require selecting a SoundGrid network port. Some systems will display a list of available network ports; follow these steps to identify the correct SoundGrid network port.

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Follow these instructions to set up a fully redundant DiGiCo SD7 & Waves MultiRack SoundGrid setup, incorporating two mirrored SD7 engines with separate, yet mirrored Soundgrid setups.

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Learn how to set up Waves Tune, Waves Tune LT and Waves Tune Real-Time as AU MIDI-controlled effects in Logic Pro X, so you can trigger pitch corrections and manipulate recorded tracks with a MIDI keyboard.

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Learn how to set up Waves Morphoder as an AU MIDI-controlled effect in Logic Pro X, so you can control and manipulate recorded tracks with a MIDI keyboard.

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This page presents existing issues in Waves MultiRack, some with workarounds. We encourage you to contact Waves Live Support and report any issue you may encounter.

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If you are working on a Mac computer connected to a Dell touchscreen and are experiencing difficulties selecting plugins or inputs in Lv1, MultiRack SoundGrid or Native, or SoundGrid Studio, follow these steps to improve the touchscreens’ response.

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Use this guide to find the exact set of instructions to update, activate and install your Waves licenses by checking your current license versions, activation status and Waves Update Plan coverage.

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If some of your Waves plugins are missing after you installed them with Waves Central, consult one of the following pages in order to find them.

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If you can’t find your plugins after connecting a USB flash drive to a computer that already has some Waves plugins installed, try following the steps below, using Waves Central’s Version Organizer.

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We know that a major update always raises many questions, so here are answers to the most frequently asked questions about the new Waves V11 plugin update. Click on each of the questions below to reveal the answer.

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This page presents existing issues in Waves SuperRack, some with workarounds. We are working on solutions, and we encourage you to contact Waves Live Support to report any issue you may encounter.

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