Troubleshooting

Some of the most frequently asked questions about the new Waves v10 across-the-board update.

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If you can log in to your Waves account, but nothing seems to happen when you try to log in to the Waves Central application, follow these instructions.

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Please follow these steps. Relaunch Waves Central after each step before trying the next. Make sure you are logged in to your computer with an Administrator User account.

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If when clicking the Install button, you encounter a message saying “Communication Error. A timeout, or communication problem has occurred”, update Waves Central to its latest version.

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If you encounter an “Entry Point Not Found” message while launching the Waves Central application or during product installation, follow these instructions.

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If you cannot manage your licenses in Waves Central because your computer appears as a disconnected device, these are the possible reasons and solutions.

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Waves License Center (WLC) has been discontinued on October 25, 2015 and no longer works. If you try to launch it, a connection error message will appear.

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To run Waves plugins on Mac OS Lion 10.7 to 10.7.5, you must use a Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.

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To run Waves plugins on Logic 9, you must use a Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.

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When prompted by your host application to locate the Waves Plug-Ins Folder, follow these instructions in order to direct it to the correct location.

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If you are trying to load your Waves plugins in Ableton Live but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Logic Pro X but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Sonar but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in FL Studio but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Adobe Audition but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Digital Performer but you cannot find them, follow these instructions in order to make them available.

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If you are trying to load your Waves plugins in Final Cut Pro X but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in GarageBand but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Studio One but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Vegas / Sound Forge but you cannot find them, follow these instructions to make the plugins available.

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If the Install button of the Waves Central app is grayed out, with the message “Please select at least one product” on the top left, follow these steps.

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If you are trying to load your Waves plugins in Cubase but you cannot find them, follow these instructions in order to make the plugins available.

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The default location for the IR Reverb presets has changed in Waves v9.6. If you’ve just updated to v9.6 and cannot find the presets, follow these steps.

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Waves plugin presets are managed via the WaveSystem Toolbar, where you can load factory presets and setup files and even create and save your own user presets and setup files.

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If you are encountering a persistent “Incorrect Username or Password” message when trying to log into your Waves account on our website or in Waves Central, follow these instructions.

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If you are trying to load your Waves plugins in Samplitude but you cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in REAPER but cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in Acid Pro but cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to load your Waves plugins in WaveLab but you cannot find them, follow these instructions in order to make the plugins available.

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To run Waves plugins on Windows 32bit (7 or 8.1), you must use the Waves V9.3 offline installer, which only includes Waves products released until September 10, 2015.

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Consult this troubleshooter if you encounter issues using the Nx Virtual Mix Room plugin, with your computer’s camera or with the Nx Head Tracker device.

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If you are trying to load your Waves plugins in a Waves host application but cannot find them, follow these instructions in order to make the plugins available.

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If you are trying to use your SoundGrid server in a Waves host but the server appears as N/A in the inventory, follow these steps.

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If you see a message in the SoundGrid inventory saying “One or more of your devices is incompatible… Please install the device modules…” the driver is missing and must be installed.

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If you are trying to use your SoundGrid server in a Waves host application but the server does not appear in the inventory, follow these steps.

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If there is no sound when switching to SoundGrid processing in StudioRack, follow the steps described in this article.

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If you encounter an “Application failed to initialize” message in a Waves host application, follow the instructions described in this article.

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If you are watching a movie in surround on your Mac using the Nx app for 3D audio on headphones, but the sound seems to come only from the front, follow these instructions.

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If you encounter the following message in the Waves Tune plugin: “ReWire link cannot be established; Please check your settings,” please follow these steps.

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If you are using Waves Tune in a host application that requires the Waves ReWire plugin (REAPER, Pro Tools, Digital Performer) and you can’t find it, please follow these steps.

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To load sessions created in eMotion LV1 v9.14 and up on earlier versions of the eMotion LV1 live mixer (v9.9.0.284–9.10.0.6), please follow these steps.

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This page summarizes key improvements and main issues solved in the latest version of the eMotion LV1 live mixer. It also presents existing issues, some with workarounds, that we are working to solve.

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To run Waves plugins on Mac OS Mountain Lion 10.8.5 and Mavericks 10.9.5, you must use the Waves Central v9.6 offline installer for Mac.

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To play some instruments such as Grand Rhapsody Piano or Bass Slapper, you must download and install at least one of the sample libraries (HD or SD) in addition to the plugin/application.

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If you are trying to load your Waves plugins in Reason but you cannot find them, follow these instructions to make the plugins available.

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If you run MultiRack on OS X El Capitan or later and your computer freezes, clear the memory cache or restart the computer prior to your show. We also advise running MultiRack on Mac OS Yosemite.

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When setting up redundant SoundGrid servers with your live console system, there are a few ways to ensure optimal performance so you can be ready for anything that may occur during a live show.

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If you encounter a "Loading Issue" or a "Missing File" error message while loading your Waves plugins or instruments in Maschine, follow these instructions to make them available.

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If after updating your products to V10, some (or all) plugins appear twice in your host application's plugin list and/or plugin manager, follow these steps to resolve the issue.

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If after updating your products to V10, some (or all) plugins do not load in your host application, follow these steps to resolve the issue.

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If after updating your products to V10, some (or all) plugins appear in your host application's plugin list and/or plugin manager as V9 plugins, follow these steps to resolve the issue.

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If you encounter a "Loading Issue" or a "Missing File" error message while loading your Waves plugins or instruments in Komplete Kontrol, follow these instructions to make them available.

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If you can't load your Waves plugins in Pro Tools, follow the relevant instructions for your version of Pro Tools to make the plugins available.

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