SuperRack – Support Notes

Last updated on: 6/8/2021 7:57:20 AM

Important note:
We have found a compatibility issue where our SoundGrid applications (eMotion LV1, SuperRack, SoundGrid Studio) may not pass audio after updating to macOS 11.3 on systems running an application named ‘Cisco FireAMP’ (part of an enterprise IT management tool).
If you do not have ‘Cisco FireAMP’ installed, you may update to macOS 11.3 safely, without concern. If you do have this application and experience this issue in your SoundGrid application after updating to macOS 11.3, disabling the AMP network extension feature will resolve the issue.

This page presents existing issues in Waves SuperRack, some with workarounds.
We are working on solutions, and we encourage you to contact Waves Live Support to report any issue you may encounter.

Table of Contents:

 

Plugin Compatibility

We recommend using the latest compatible plugin version.

  • SuperRack v12.8 supports V12 and V11 plugins on the following operating systems only: Windows 10, macOS 10.14.6, 10.15.7 and 11.0.1 (Intel only)
  • SuperRack 12.8 does not support plugin resizing with 12.0-12.7 plugins, only with 12.8 plugin software.
  • SuperRack v12 supports V12 and V11 plugins, on the following operating systems only: Windows 10, macOS 10.14.6, 10.15.7 and 11.0.1 (Intel only)
  • V12 plugin resizing is supported in SuperRack v12 only.
  • SuperRack v11 supports V12, V11, and V10 plugins.
  • SuperRack v11 supports V10 plugins on the following operating systems only: Windows 10, macOS 10.13.6, and macOS 10.14.6.
  • V10 plugins do not support mirroring.

 

Windows and Mac users:

  • When plugins are displayed at 75%, the menu font is slightly corrupted.
  • When accessing your audio interface’s control panel in SuperRack Native, audio is muted.
  • The Hot Plugin panel may not load well when loading an existing session. Workaround: reload the same session.
  • Changing presets of the MultiMod plugin via snapshot changes may crash SuperRack. Workaround: Set MultiMod as ‘Recall Safe’.
  • Changing snapshots with different rack input or output levels will introduce audible clicks.
  • If you have a MIDI controller assigned to SuperRack and are using MTC, MTC will stop working if SuperRack crashes and recovers.
    How to fix: Go to the MIDI Controller panel, uncheck and recheck ‘Display MTC’, and it will work again.
  • D, Q and M Interfaces can function as the network SOE (clock) master only when they are the only interface/s in the SoundGrid network. If other SoundGrid interface/s are added to the same network, make sure to set a different SoundGrid interface (not from the D, Q & M product line) as the SOE master.
  • When two systems are mirrored, settings in the SETUP/SETTINGS tab will not be mirrored. They must be set manually on the ‘mirrored-to’ system.
  • SuperRack remote integration is supported only on DiGiCo SD/Quantum Series consoles. There is no remote integration option for SuperRack on DiGiCo S-Series consoles.
  • Disconnecting a DiGiCo console’s LAN port will prompt a “Waves mirror broken” message. This message is incorrect and can be disregarded.
  • DiGiCo SD console users might see an error message “The remote control library installed on the console is not the latest version. Please install the latest version”. This indicates that the remote control software installed on the console requires updating.
    How to fix: either update your SD console software version, which will update the remote control software, or contact DiGiCo support or Waves Support for assistance.
  • SSL G-Master Buss Compressor V12 is missing the ‘Touch and Slide’ control in SuperRack and will not work with DiGiCo’s ‘Touch and Turn’ knob.
  • When two systems are mirrored, plugins loaded in a Scheps Omni Channel insert will be collapsed in the ‘mirrored-to’ system, although processing will take place.
  • When two systems are mirrored, navigation in the Show and Patch tabs will not be displayed in the mirrored-to system.
  • Disconnecting an Ethernet cable connecting two mirrored SuperRack systems will ‘break’ the mirroring. When re-connecting, mirroring is not re-established automatically.
    How to fix: Establish mirroring manually.
  • DiGiCo SD7 Quantum users might see a “Waves Not Mirrored” error message when SuperRack is actually mirrored. This message is incorrect, doesn’t indicate any real problem.
    How to fix: either update your SD console software version, which will update the remote control software, or contact DiGiCo support or Waves Support or assistance.
  • On ‘mirrored’ DiGiCo setups with 2 SuperRack systems, focusing on the IR-Live plugin, changing its parameters, or moving the GUI when un-docked may result in a short audio drop of the ‘Mirrored to’ system.
  • If “Enable External Waves MultiRack” is engaged in a DiGiCo console’s Options > Console tab, and the date of the console is moved forward in time, the console will hang upon the next power cycle.
    Workaround: De-select “Enable External Waves MultiRack” in the Options > Console tab, prior to changing the date on your console..
  • Until further notice, Cadac users are advised to stay with MultiRack V9 and not use SuperRack or other V11 SoundGrid host applications. We are currently working on fixing a critical bug in the V11 firmware for the Cadac SoundGrid I/O.
  • Mirroring is supported only when SuperRack is remote controlled by a DiGiCo or LAWO console.
  • When connected to a DiGiCo or LAWO console, use three switches or less between the host computer and the console. More than three switches may result in connection breaks.
  • For IO Sharing between SuperRack and eMotion LV1, both applications must be aligned to the same version (v11 or v12).
  • Snapshot change time depends partially on your disk speed. For fast snapshot changes, use an SSD drive.
  • SuperRack does not support non-Waves plugins.
  • The Bucket View in the CLA MixHub plugin is not supported in SuperRack Native or SoundGrid.
  • In certain cases, if a large amount of bundle or single plugin licenses are activated on your computer or flash drive, you may experience longer loading time of the SuperRack application due to license scanning.
  • Controlling Waves Tune Real-Time with a MIDI keyboard (Target Pitch) is not possible yet in SuperRack.
  • Operating SuperRack in vertical mode requires monitors that support 4K resolution. We recommend setting ‘GUI scaling’ off when working in this mode
  • Presets created in the StudioRack plugin chainer cannot be imported into SuperRack.
  • SuperRack might hang if an integrated session is loaded after another integrated session, and they each have different configurations.
  • When SuperRack is integrated with a DiGiCo or LAWO console, and you load one session after another, if the two sessions have different sample rates, you might experience a stuck buffer.
  • If the outputs of a DiGiGrid D / Q / M interface are patched to a Soundgrid Driver, audio will not pass if the Driver Network Buffer is set to 1024 samples in the Soundgrid host application.
    Workaround: change the driver’s network buffer to 512 or lower.
  • The latest supported firmware version for the XI-WSG I/O SoundGrid Card for Roland (1.17.14) is available only as part of the V11 offline installer.
  • I/O device control panels will not auto-scale.
  • In low resolutions, auto scaling may introduce some graphic artifacts such as blurry texts, un-even shapes of controls / indicators.
  • When moving windows between screens with different resolutions, flickering or momentary discoloration or transparency may occur.
  • When importing an MRDB session with Dugan into SuperRack, it’s important to create real connections and activate Dugan in MultiRack prior to saving and importing into SuperRack. Dugan parameter changes in snapshots might not be imported correctly without real connections.
  • If updating the firmware of your SoundGrid server or interface via a network switch results in errors, connect the unit directly to your computer and repeat the firmware update.

Mac users only:

  • For best performance of audio transport from the SoundGrid Core Audio Driver to the SoundGrid network, Apple computers should use one of the following adapters:
    • Sonnet Solo 10GB Thunderbolt 3-to-Ethernet Adapter (Type C connector)
    • OWC Thunderbolt 3 10GB Ethernet Adapter (Type C connector)
    • Apple Thunderbolt 2 to 1GB Ethernet Adapter (MDP connector)
    Recording and playing back over 32 channels using your local Apple ethernet port is not recommended and may cause random audio drops.
  • If your user account has been inappropriately named, it may lead to the SoundGrid driver failing to install or open. Learn how to properly name your Mac user account here.
  • After installing the driver, make sure to go to System Preferences > Security, open the lock to make changes, and “Allow” loading software from “Waves Inc.
  • On macOS 10.15.1, when scrolling through SuperRack menus, there is no indication of what you are selecting in the menu or where the cursor is.
    How to fix: Update to macOS 10.15.7 or higher.
  • On Mac systems with touchscreens, it is not possible to select a plugin or assign an input using single-touch, only using a mouse.
  • Mac systems running OS 10.14.4 will display SuperRack’s Mixer and Channel tabs in Black.
    How to fix: Update OS to 10.14.6. or higher.
  • When trying to load a legacy MultiRack session that includes Sonnox plugins, SuperRack will hang, and you will need to force-quit.
    How to fix: Load the session in MultiRack > Remove/replace the Sonnox plugins > Save.

Windows users only:

  • Connecting to a SoundGrid network via Thunderbolt 3 is currently not supported.
  • VPN software can alter network settings to meet its requirements. These changes may affect the network ports used for SoundGrid and may compromise performance of the SoundGrid network. We strongly advise that you remove, disable, or turn off all VPN software while working with SoundGrid.
  • Audio streamed via the SoundGrid Driver WDM into a SoundGrid network may be distorted if Windows’ ‘High-Performance’ profile is not selected. Selecting ‘High Performance’ may require Admin or IT privileges.
  • SuperRack SoundGrid might quit unexpectedly when using Touch and Turn knob on DiGiCo SD consoles to control Abbey Road Vinyl, PRS SUperModels, NLS and Brauer Motion switch. Workaround presented in this article.
  • When the input port of SuperRack’s MIDI controller module is set to rtp MIDI, SuperRack will not launch upon restart. If you encounter this issue, please contact support.
  • For best auto-scaling results, Windows scaling must to be set to 100% (in 4K - can be set to 200%).
  • SuperRack Native may freeze when a Realtek ASIO (built-in) interface is selected as SuperRack’s audio device in ‘Settings’.

Known Issues fixed in SuperRack

  • Using GTR ToolRack may cause SuperRack to crash. – Fixed in v12.8
  • Restarting or shutting down your computer immediately after closing the SuperRack V12.2.0.180 may bring up an “SuperRack has recovered from an Unexpected Shutdown” message upon the next launch, even though the software was shut down properly. – Fixed in v12.8
  • The WLM+ meter is not displayed in the plugin slot’s meter in a rack. – Fixed in v12.8
  • Changing F6-RTA analyzer’s parameters may cause SuperRack to crash. – Fixed in v12.8
  • When launching SuperRack, you might experience a brief flicker. This occurs when SuperRack adjusts the computer’s screen resolution and color scheme to its requirements. When SuperRack is quit, the screen will revert to the previous resolution and color scheme. – Fixed in v12.8
  • If Remote Control is set up for DiGiCo, and the control module is manually removed from the inventory, the ‘Startup Sessions’ options in the Settings tab will remain locked and inaccessible. Workaround: Re-assign the Remote-control module for DiGiCo, Click the Gearbox to open the panel, unassign the console and click Apply. Now you can safely remove the Module and access ‘Startup Sessions’ options. – Fixed in v12.8
  • SuperRack might hang if an integrated session is loaded after another integrated session, and they each have different configurations. – Fixed in v12.8
  • SuperRack might hang if you select ‘empty’ and immediately after that select ‘previous session’ as the Startup Session setting in Setup > Settings, and then connect to a DiGiCo console for remote control. – Fixed in v12.8
  • In certain scenarios, running SuperRack’s Auto-Config feature will cause SuperRack to hang. We recommend configuring SuperRack’s inventory and patching channels manually – Fixed in version 12.2.0.180.
  • When SuperRack V11.0.67 is remotely controlled by a DiGiCo console, using the console’s Touch & Turn button to control V12 Plug-in parameters will crash SuperRack – Fixed in v12.
  • SoundGrid driver sharing is not currently possible between a system with eMotion LV1 (v11.0.65.150 and up) and another system with SuperRack (v11.0.59.49); it will be possible again once the next update of SuperRack is released – Fixed in v12.
  • When setting driver sharing, the Server Network Buffer must be set to the same value on both systems – Fixed in v12.
  • Although the “Console Remote Control” and ”Mirror Control” controllers appear in the SuperRack (Native) controller list, they are not active and will not work. They are active in SuperRack SoundGrid – Fixed in v12.
  • Once Remote Control is set up for DiGiCo, LAWO, or StageTec consoles, and a SoundGrid network is selected in Setup > Inventory, if you set the LAN port to ‘None’ and then back to ‘SG network’, the console software might crash. Fixed in version 11.0.53.36.

Was this article helpful?