SuperRack – Support Notes

Last updated on: 11/6/2019 8:03:30 AM

This page presents existing issues in Waves SuperRack, some with workarounds.
We are working on solutions, and we encourage you to contact Waves Live Support to report any issue you may encounter.

Windows and Mac users:

  • Changing snapshots with different rack input or output levels will introduce audible clicks.
  • Once Remote Control is set up for DiGiCo, LAWO, or StageTec consoles, and a SoundGrid network is selected in Setup > Inventory, if you set the LAN port to ‘None’ and then back to ‘SG network’, the console software might crash.
  • If you have a MIDI controller assigned to SuperRack and are using MTC, MTC will stop working if SuperRack crashes and recovers.
    How to fix: Go to the MIDI Controller panel, uncheck and recheck ‘Display MTC’, and it will work again.
  • When two systems are mirrored, settings in the SETUP/SETTINGS tab will not be mirrored. They must be set manually on the ‘mirrored-to’ system.
  • DiGiCo SD console users might see an error message “The remote control library installed on the console is not the latest version. Please install the latest version”. This indicates that the remote control software installed on the console requires updating.
    How to fix: either update your SD console software version, which will update the remote control software, or contact DiGiCo support or Waves Support for assistance.
  • When two systems are mirrored, plugins loaded in a Scheps Omni Channel insert will not be displayed in the ‘mirrored-to’ system, although processing will take place.
  • When two systems are mirrored, navigation in the Show and Patch tabs will not be displayed in the mirrored-to system.
  • Disconnecting an Ethernet cable connecting two mirrored SuperRack systems will ‘break’ the mirroring. When re-connecting, mirroring is not re-established automatically.
    How to fix: Establish mirroring manually.
  • DiGiCo SD7 Quantum users might see a “Waves Not Mirrored” error message when SuperRack is actually mirrored. This message is incorrect, doesn’t indicate any real problem.
    How to fix: please contact DiGiCo support or Waves Support.
  • Mirroring is supported only when SuperRack is remote controlled by a DiGiCo console.
  • When sharing SG Driver, the server’s network buffer must be set to 40 samples. Higher values will stop audio.
  • IO Sharing between SuperRack v11 and LV1 v10 is not supported, it will be supported when versions are aligned.
  • Snapshot change time depends partially on your disk speed. For fast snapshot changes, use an SSD drive.
  • SuperRack does not support non-Waves plugins.
  • Some Windows laptops will introduce scaling issues in SuperRack. SuperRack will look larger than the screen can contain in HD resolutions.
    Workarounds:
    • Set Windows scale to 100%.
    • Right-click on the SuperRack icon > Proprieties > Compatibility tab > change high DPI settings > Check “Override high DPI scaling behavior performed by 'application.'”
  • The Bucket View in the CLA MixHub plugin is currently not supported in SuperRack.
  • If multiple bundle or single plugin licenses are activated on your computer or flash drive, you may experience longer loading time of the SuperRack application due to license scanning.
  • MIDI feedback is not available in SuperRack.
  • Operating SuperRack in vertical mode requires monitors that support 4K resolution.

Mac users only:

  • If your user account has been inappropriately named, it may lead to the SoundGrid driver failing to install or open. Learn how to properly name your Mac user account here.
  • After installing the driver, make sure to go to System Preferences > Security, open the lock to make changes, and “Allow” loading software from “Waves Inc.
  • On Mac OS 10.15.1, when scrolling through SuperRack menus, there is no indication of what you are selecting in the menu or where the cursor is.
  • For reliable performance of audio transport from the SoundGrid Core Audio driver to the SoundGrid network, new Apple computers featuring Thunderbolt 3 / USB-C connectivity should use one of the following adapters:
    • Sonnet Solo 10G Thunderbolt 3-to-Ethernet Adapter
    • OWC Thunderbolt 3 10G Ethernet Adapter
  • On Mac systems with touchscreens, it is not possible to select a plugin or assign an input using single-touch, only using a mouse.
  • Mac systems running OS 10.14.4 will display SuperRack’s Mixer and Channel tabs in Black.
    How to fix: Update OS to 10.14.6.
  • When trying to load a legacy MultiRack session that includes Sonnox plugins, SuperRack will hang, and you will need to force-quit.
    How to fix: Load the session in MultiRack > Remove/replace the Sonnox plugins > Save.
  • When launching SuperRack, you might experience a brief flicker. This occurs when SuperRack adjusts the computer’s screen resolution and color scheme to its requirements. When SuperRack is quit, the screen will revert to the previous resolution and color scheme.

Windows users only:

  • Connecting to a SoundGrid network via Thunderbolt 3 is currently not supported.
  • VPN software can alter network settings to meet its requirements. These changes may affect the network ports used for SoundGrid and may compromise performance of the SoundGrid network. We strongly advise that you remove, disable, or turn off all VPN software while working with SoundGrid.

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