SuperRack – Support Notes | Support

Plugin Compatibility

Installation and Activation

General SoundGrid Network Notes

D, Q and M Interfaces can function as the network SOE (clock) master only when they are the only interface/s in the SoundGrid network. If other SoundGrid interface/s are added to the same network, make sure to set a different SoundGrid interface (not from the D, Q & M product line) as the SOE master.
For IO Sharing between SuperRack and eMotion LV1, both applications must be aligned to the same version.
If the outputs of a DiGiGrid D / Q / M interface are patched to a Soundgrid Driver, audio will not pass if the Driver Network Buffer is set to 1024 samples in the Soundgrid host application.
Workaround: change the driver’s network buffer to 512 or lower.
The latest supported firmware version for the XI-WSG I/O SoundGrid Card for Roland (1.17.14) is available only as part of the V11 offline installer and is supported with SuperRack V11 and V12 only.
If updating the firmware of your SoundGrid server or interface via a network switch results in errors, connect the unit directly to your computer and repeat the firmware update.
VPN software can alter network settings to meet its requirements. These changes may affect the network ports used for SoundGrid and may compromise performance of the SoundGrid network. We strongly advise that you remove, disable, or turn off all VPN software while working with SoundGrid.
For some systems it is advisable to use a secondary computer for recording/playback. This provides optimal CPU and disk performance on the primary computer that is running SuperRack SoundGrid.
AVB systems using a SoundGrid BR1 (discontinued) unit connected to a JGS56 NetGear switch, will introduce audio drops and interruptions.
Workaround: use a different supported switch.

Mac Only:

Follow these steps to install SuperRack on M1 (ARM based) Mac computers.
SuperRack V13 is supported on M1 (ARM based) mac computers in Rosetta mode.
For best performance of audio transport from the SoundGrid Core Audio Driver to the SoundGrid network, Apple computer users should use one of the adapters listed on this page.
Recording and playing back over 32 channels using your local Apple ethernet port is not recommended and may cause random audio drops.
Performance of SuperRack V12 and above may degrade when running for long durations on macOS 10.15 Catalina, due a memory leak in the ‘Metal’ graphic engine.
Solution: If you have macOS 10.15 Catalina on a Macs with ‘Metal’ and use plugins for long durations (e.g. for broadcast), we recommend you update to any newer macOS version.
On Mac systems, when changing the number of driver channels, audio playing from the Browser tab will stop and will not resume until the SoundGrid Driver is unselected and reselected in System Preferences → Sound.

Win Only:

Connecting to a SoundGrid network via Thunderbolt 3 is currently not supported.
Audio streamed via the SoundGrid Driver WDM into a SoundGrid network may be distorted if Windows’ ‘High-Performance’ profile is not selected. Selecting ‘High Performance’ may require Admin or IT privileges.

Sessions, Snapshots and Software Known Issues

Changing snapshots with different rack input or output levels will introduce audible clicks.
Snapshot change time depends partially on your disk speed. For fast snapshot changes, use an SSD (or faster) drive.
In certain cases, if a large amount of bundle or single plugin licenses are activated on your computer or flash drive, you may experience longer loading time of the SuperRack application due to license scanning.
Presets created in the StudioRack plugin chainer cannot be imported into SuperRack.
When importing an MRDB session with Dugan into SuperRack, it’s important to create real connections and activate Dugan in MultiRack prior to saving and importing into SuperRack. Dugan parameter changes in snapshots might not be imported correctly without real connections.
When trying to load a legacy MultiRack session that includes Sonnox plugins, SuperRack will hang, and you will need to force-quit.
How to fix: Load the session in MultiRack > Remove/replace the Sonnox plugins > Save.
Performance of SuperRack V12 and above may degrade when running for long durations on macOS 10.15 Catalina, due a memory leak in the ‘Metal’ graphic engine.
Solution: If you have macOS 10.15 Catalina on a Macs with ‘Metal’ and use plugins for long durations (e.g. for broadcast), we recommend you update to any newer macOS version.
On macOS, controlling a Rack’s output knob while SuperRack is not displayed in fullscreen, may result is sudden level changes.
When loading IRLive plugin or loading a session including it, you may encounter a loop of messages asking to locate IR files, even after located and selected.
Workaround: Save the preset, remove IRLive, re-load and recall the preset and save the session.
Using a MIDI controller with ‘WINDOWS’ set as ‘Recall Safe’ to fire next or previous snapshots will result in an offset of two snapshots ahead.
When loading an .mrdb session with Dugan engaged in SuperRack, Dugan Speech will not work, until turned off and back on again via the Global control.
TRACT V14: FIR EQ corrections are not saved with the session.
Workaround: Rollback TRACT to V13. Go to Waves\Plug-ins V14 folder and manually remove the TRACT.Bundle file. Launch Waves Central, go to Install > All Products section, at the top right choose ‘V13’, search for TRACT V13 and install it.

Multiple Servers

MIDI Controllers

Graphics

SuperRack with DiGiCo Remote Control

DiGiCo SD Series users: An additional supported network switch is required for successful SuperRack DiGiCo integration when connecting a Proton Duo to DiGiCo SD consoles.
Important note: Mirroring is supported only when both host computers run the same OS version, the same version of SuperRack, and the same version of Waves plugins. For example: two computers, each running Windows 11, SuperRack V13, and V13 Waves plugins; or two computers, each running macOS 10.15, SuperRack V12, and V12 Waves plugins.
SuperRack remote integration is supported only on DiGiCo SD/Quantum Series consoles. There is no remote integration option for SuperRack on DiGiCo S-Series consoles.
Disconnecting a DiGiCo console’s LAN port will prompt a “Waves mirror broken” message. This message is incorrect and can be disregarded.
You might see an error message “The remote control library installed on the console is not the latest version. Please install the latest version”. This indicates that the remote control software installed on the console requires updating.
How to fix: either update your SD console software version, which will update the remote control software, or contact DiGiCo support or Waves Support for assistance.
SSL G-Master Buss Compressor V12 is missing the ‘Touch and Slide’ control in SuperRack and does not work with DiGiCo’s ‘Touch and Turn’ knob.
DiGiCo SD7 Quantum users might see a “Waves Not Mirrored” error message when SuperRack is actually mirrored. This message is incorrect, doesn’t indicate any real problem.
How to fix: either update your SD console software version, which will update the remote control software, or contact DiGiCo support or Waves Support or assistance.
If “Enable External Waves MultiRack” is engaged in a DiGiCo console’s Options > Console tab, and the date of the console is moved forward in time, the console will hang upon the next power cycle.
Workaround: De-select “Enable External Waves MultiRack” in the Options > Console tab, prior to changing the date on your console..
SuperRack SoundGrid might quit unexpectedly when using Touch and Turn knob on DiGiCo SD consoles to control Abbey Road Vinyl, PRS SUperModels, NLS and Brauer Motion V12 plugins. To solve, please update the mentioned plugins to V13.
When two systems are mirrored, settings in the SETUP/SETTINGS tab will not be mirrored. They must be set manually on the ‘mirrored-to’ system.
When two systems are mirrored, plugins loaded in a Scheps Omni Channel insert will be collapsed in the ‘mirrored-to’ system, although processing will take place.
When two systems are mirrored, navigation in the Show and Patch tabs will not be displayed in the mirrored-to system.
Disconnecting an Ethernet cable connecting two mirrored SuperRack systems will ‘break’ the mirroring. When re-connecting, mirroring is not re-established automatically.
How to fix: Establish mirroring manually.
When connected to a DiGiCo or LAWO console, use three switches or less between the host computer and the console. More than three switches may result in connection breaks.
When SuperRack is integrated with a DiGiCo or LAWO console, and you load one session after another, if the two sessions have different sample rates, you might experience a stuck buffer.
DiGiCo SD12 Consoles: To control Waves plugins directly from your DiGiCo SD12 console, you'll need to install the Waves for DiGiCo SD12 Driver on your console. Download the driver here, and installation instructions are here.
While loading a session in SuperRack, the Routing View panel may wrongly display errors. Click ‘reset’ to clear the counter.
On a fully mirrored DiGiCo setup with two SuperRack hosts, when aligning linked rack Inputs to outputs and then switching input/output banks, some racks may not align to the same bank.
Restructuring a DiGiCo session will activate loopback, keeping it active even after the integrated session finishes to load. To turn off the loopback in this state, disable and re-enable it on the console (Options>Console). This is pending a fix from DiGiCo.

SuperRack with LAWO Remote Control

SuperRack Native

Issues fixed in SuperRack

Until further notice, Cadac users are advised to stay with MultiRack V9 and not use SuperRack or other SoundGrid host applications. We are currently working on fixing a critical bug in the firmware for the Cadac SoundGrid I/O. - Fixed in v13
SuperRack may freeze when moving between scenes with different GTR3 plugin parameter settings. - Fixed in v13
Closing and reopening SuperRack while integrated with a LAWO console may result in missing snapshots in the SuperRack session. Workaround: load the SuperRack session again. - Fixed in v13
When the input port of SuperRack’s MIDI controller module is set to rtp MIDI, SuperRack will not launch upon restart. - Fixed in v13
When moving windows between screens with different resolutions, flickering or momentary discoloration or transparency may occur. - Fixed in v13
You may receive this error, “The remote control library installed on the console is not the latest version. Please install the latest version” after un-assigning a previous console remote control and assigning a new one. If you have DiGiCo software v1143 and above, this message is most likely incorrect. Workaround: Press Apply after un-assigning the previous console remote control. Fixed in v13
SuperRack might hang if an integrated session is loaded after another integrated session, and they each have different configurations. – Fixed in v13
When remotely controlling SuperRack SoundGrid via a DiGiCo console, the inventory may load without IO or Server assignments upon system reboot. - Fixed in v12.11
Windows Only: If SuperRack application crashes upon launch when remotely controlled via a DiGiCo, please follow this temporary workaround below. We already addressed the issue in soon to be available SuperRack update. Fixed in v12.11
On ‘mirrored’ DiGiCo setups with 2 SuperRack systems, focusing on the IR-Live plugin, changing its parameters, or moving the GUI when un-docked may result in a short audio drop of the ‘Mirrored to’ system. Fixed in v12.11
Changing presets of the MultiMod plugin via snapshot changes may crash SuperRack. Workaround: Set MultiMod as ‘Recall Safe’. Fixed in v12.11
Using GTR ToolRack may cause SuperRack to crash. – Fixed in v12.8
Restarting or shutting down your computer immediately after closing the SuperRack V12.2.0.180 may bring up an “SuperRack has recovered from an Unexpected Shutdown” message upon the next launch, even though the software was shut down properly. – Fixed in v12.8
The WLM+ meter is not displayed in the plugin slot’s meter in a rack. – Fixed in v12.8
Changing F6-RTA analyzer’s parameters may cause SuperRack to crash. – Fixed in v12.8
When launching SuperRack, you might experience a brief flicker. This occurs when SuperRack adjusts the computer’s screen resolution and color scheme to its requirements. When SuperRack is quit, the screen will revert to the previous resolution and color scheme. – Fixed in v12.8
If Remote Control is set up for DiGiCo, and the control module is manually removed from the inventory, the ‘Startup Sessions’ options in the Settings tab will remain locked and inaccessible. Workaround: Re-assign the Remote-control module for DiGiCo, Click the Gearbox to open the panel, unassign the console and click Apply. Now you can safely remove the Module and access ‘Startup Sessions’ options. – Fixed in v12.8
SuperRack might hang if you select ‘empty’ and immediately after that select ‘previous session’ as the Startup Session setting in Setup > Settings, and then connect to a DiGiCo console for remote control. – Fixed in v12.8
In certain scenarios, running SuperRack’s Auto-Config feature will cause SuperRack to hang. We recommend configuring SuperRack’s inventory and patching channels manually – Fixed in version 12.2.0.180.
When SuperRack V11.0.67 is remotely controlled by a DiGiCo console, using the console’s Touch & Turn button to control V12 Plug-in parameters will crash SuperRack – Fixed in v12.
SoundGrid driver sharing is not currently possible between a system with eMotion LV1 (v11.0.65.150 and up) and another system with SuperRack (v11.0.59.49); it will be possible again once the next update of SuperRack is released – Fixed in v12.
When setting driver sharing, the Server Network Buffer must be set to the same value on both systems – Fixed in v12.
Although the “Console Remote Control” and ”Mirror Control” controllers appear in the SuperRack (Native) controller list, they are not active and will not work. They are active in SuperRack SoundGrid – Fixed in v12.
Once Remote Control is set up for DiGiCo, LAWO, or StageTec consoles, and a SoundGrid network is selected in Setup > Inventory, if you set the LAN port to ‘None’ and then back to ‘SG network’, the console software might crash. Fixed in version 11.0.53.36.