SoundGrid Server Appears as N/A in Inventory

Last updated on: 12/31/2019 3:32:49 AM

If you are trying to use your SoundGrid server in a Waves host application but the server appears as N/A in the inventory, follow these steps:

Dissociate the server:

• MultiRack SoundGrid
  
  1. Press F2 or go to Audio > SoundGrid Inventory
  2. Under SoundGrid Servers, assign the SG Server to “-“
  3. Click the Refresh button from the top right of the window.
• eMotion LV1, SuperRack and SoundGrid Studio
  
  1. Go to Setup (top) > System Inventory (left)
  2. In the Servers rack, click on the arrow to the right of your server and select Remove from the dropdown menu.
  3. Click OK when prompted.

Reassign the Server:

• MultiRack SoundGrid
  Under SoundGrid Servers, assign the SG Server to “1“
• eMotion LV1, SuperRack and SoundGrid Studio
  In the Servers rack, click on the arrow in an empty slot and select the server.

Please note: If after the server has been dissociated it is no longer available in the inventory, refer to the SoundGrid Server Not Showing in Host Inventory.

Server still appears as N/A? Check IPv6 settings

In order for the server to be available in the SoundGrid network, IPv6 should be enabled and set correctly:

Windows

1. Press [Win key], type Network Connections and hit Enter.
2. Right-click on the network adapter connected to the SoundGrid network and select Properties.
3. Make sure that Internet Protocol Version 6 (TCP/IPv6) is check-marked.
4. Highlight Internet Protocol Version 6 (TCP/IPv6) and click on Properties.
5. Select Obtain an IPv6 address automatically and click OK.
6. Click OK again.

Mac

1. Go to System Preferences > Network > Ethernet > Advanced.
2. Set Configure IPv6 to Automatically.
3. Click OK.

The server should now appear in the Inventory with a green “ON” indication.

Server still appears as N/A? Check for VPN

VPN software can alter network settings to meet its requirements.
These changes can affect the network ports used for SoundGrid and may compromise performance of the SoundGrid network.
We strongly advise that you remove, disable, or turn off all VPN software while working with SoundGrid.

None of the above has worked? Please contact Waves Tech Support.