|Head does not move in GUI – no tracking|
- Verify head tracking is ‘on’ in plugin GUI.
- Check if the head tracking app is running.
- Play audio through the plugin (plugin on CPU).
- Check tracking rate box in plugin GUI.
|Head tracking app is not running|
- Restart the head tracking app through the plugin (Nx Virtual Mix Room – ‘Restart’ button / Abbey Road Studio 3 and Nx Ocean Way Nashville – ‘Settings’ button).
- Inactivate/reactivate plugin.
|Low tracking rate (< 20 fps) in the head tracking app when using computer camera|
- Improve lighting conditions.
- In MacBook only, select “low light” mode in the head tracking app.
- Point the camera up slightly, for a brighter frame.
- Make sure that your face is well lit and not shadowed.
|Low tracking rate (< 20 fps) in plugin GUI when using camera|
- Check the tracking rate in the head tracking app.
- Verify audio buffer size is 1024 samples or lower.
|Head tracking app often loses track of your head when using computer camera|
- Position the camera closer and straight in front of you.
- Remove sunglasses, hat or anything covering your face.
- Improve lighting conditions.
- Stay within +/-30 degrees off the center of the camera.
- Make sure you’re no further than 5-6 feet away from camera.
|Nx Head Tracker device will not connect|
- Make sure your computer’s Bluetooth is turned on
- Make sure your computer’s Bluetooth is at least BT4.0 and supports BLE.
- Make sure the head tracking app is running
- Make sure the Nx Head Tracker device is on and with a good battery.
- Windows only – Make sure the Nx Head Tracker is paired to your computer in the system Bluetooth settings menu.
|Nx Head Tracker device loses connection and doesn’t move smoothly|
- Try using a new battery.
- Try to have the Nx Head Tracker and the Bluetooth receiver closer together.
- If you are using a BT-USB dongle on a desktop, connect the dongle on the front panel, or on an extension for better BT reception.
|Nx Head Tracker device is tracking my movements but in wrong directions|
- Make sure the Nx Head Tracker is mounted on the top of the headphone arc with the logo side facing forward (t L & R on the Nx Head Tracker should correspond to L & R on your headphones). Inaccurate positioning of the Nx Head Tracker will result in inaccurate head tracking.
|Audio is not externalized enough, the virtual positions are not clear|
- Verify your headphones’ L/R placement and routing.
- Verify that Nx is inserted at the last summing buss in the signal flow, with no other channels bypassing it.
- Verify that head tracking is working.
- Set the Sweet Spot (Nx Virtual Mix Room – ‘Sweet Spot’ button / Abbey Road Studio 3 and Nx Ocean Way Nashville – ‘Calibrate’ button).
- Increase the room ambience.
- Mute/unmute individual virtual speakers by double-clicking on them and listening to their position.
- Measure and set your personal Head Modeling parameters.
- Make sure the head modeling section is set to your individual measurements or to the factory default settings. Unreasonable head size settings can ruin the spatial effect.
|No communication between the head tracking app and the plugin|
- Close the head tracking app, inactivate and reactivate the plugin.
|Head tracking shows some latency|
- Try to increase the tracking rate, optimally up to 30 fps.
- Try to lower the buffer size.
- In some DAWs, in order to run in the real user-set buffer size, Nx need to be on the master buss or on a live input AUX path.