How to Solve ‘Login Failed’ Error in Waves Central

Dec 01, 2024

If you receive an error message ‘Login failed, please ensure your computer clock is set to correct date and time, then try to log in again’, follow these steps to solve this issue by syncing your computer’s date and time via your OS settings.

Quit Waves Central
Sync date and time
- 1. Click the Apple Icon to access System Preferences > Date & Time
  2. Unlock the padlock (bottom left / password required)
  3. Check the box for Set date and time automatically to sync your Mac with the correct time and date for your Time Zone
  4. Lock the padlock
- 1. Hit the [Win] key, type Date & Time settings, and press Enter.
  2. Make sure that Set time automatically and Set time zone automatically are turned on – if they already are, toggle them off and on again.
  3. Manually sync the time:
    - Windows 10: Under Synchronize your clock, click Sync now.
    - Windows 11: Under Additional setting > Sync now, click Sync now.
  4. Restart the computer.
- 1. In eMotion LV1 mixer, go to Setup > Inventory
  2. In the bottom left hand side, click Admin then click ok in the window that pops up.
  3. Press the pencil icon on the top right corner of the screen:
  4. In the windows that pops up, click Sync (requires internet connection).
  5. Wait a few seconds and confirm that the time and date synced properly.
Once synced, launch Waves Central and log in.

Please note: If your computer is managed by corporate IT, you may not be able to change these settings on your own. In this case, please contact your IT personnel for further assistance.

Find solutions to more Waves Central errors and issues here.

None of the above worked? Contact Technical Support.