Follow the steps in this article to create a Waves Diagnostic Report File:
For troubleshooting purposes, Waves Central can create a diagnostic report file that collects details regarding your computer.
To create this report, Waves Central uses the built-in Windows or macOS system report tools to gather the relevant details about your system configuration, hardware, and other technical data needed by our technical support team to provide faster, more accurate assistance.
Press the link below to automatically launch Waves Central and start the report generation process.
Once the "Stability Report" file (in HTML format), dated today, is generated, the folder containing it will appear, and the file will be highlighted within that location.
Windows: C:\Users\Current User\AppData\Roaming\Waves Audio\Waves Central\Logs
Mac: Macintosh HD/<Your User Name>/Library/Application Support/Waves Audio/Waves Central/Logs
Send the Diagnostic Report to Tech Support
If you are already in contact with our technical support team, attach the report file to your next email reply.
If you are not yet in contact with our technical support team, please open a support ticket.
When one of our support team members replies to your support request, attach the report file to your email reply.