How to Align MyMon and eMotion LV1 App Versions

Last updated on: 6/1/2021 8:54:07 AM

With the release of the eMotion LV1 12.8 software update, a new version of the MyMon app (v12.4404) is available for download on the App Store and Google Play.

To prevent a version mismatch between eMotion LV1 and the MyMon app, please check their versions:

Have eMotion LV1 V12.8 (or above)?

Have eMotion LV1 V12.3.0.155 and MyMon app v12.4404?

Have eMotion LV1 V11 and MyMon app v12.4404?

Important Notes:
  • All MyMon service clients in a given session need to have the same MyMon app version installed.
  • The MyMon app cannot be rolled back to a previous version.

None of the above worked? Contact Technical Support.

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