How to Solve ‘Installation Failed’ Errors in Waves Central

Last updated on: 4/7/2020 1:28:43 PM

Learn how to solve any ‘Installation Failed’ error message while using Waves Central. Locate the specific error you are encountering on this page and follow the steps one at a time, trying to install before moving on to the next step.

If you have encountered a 'Failure to Uninstall' error, please refer to this article.

If you encounter other errors that are not listed on this page, make sure you are running the latest version of Waves Central.

Installation failed – Please check your internet connection

Installation failed – Please check your internet connection

This error is displayed when Waves Central is unable to access our servers to download files, or is having an issue synchronizing with our servers.

Try each of the following steps, one at a time, then try to install again.
If the issue persists, move on to the next step.

  1. Access Waves Central’s Settings tab, then press Clear next to ‘Clear Central cache.’
  2. Restart your computer.
  3. Check your Internet connection.
  4. If you are using any firewall, antivirus protection software or browser add-ons, add an exception for Waves Central in the software’s settings, or temporarily disable these software programs and add-ons one by one to eliminate the possibility that Waves Central has been blocked by such programs. A list of such apps can be found in General Troubleshooting Tip #5 at the bottom of this page.
  5. This error may also occur if the sample library location is not accessible to Waves Central.

    • Access Waves Central’s Settings tab, then press Change next to ‘Sample libraries data folder.
    • Select a new location on your system drive.

Installation failed – Please quit audio applications and retry

Installation failed – Please quit audio applications and retry

If any Audio application is currently open, Waves Central will have an issue writing files to your system.

Try each of the following steps, one at a time, then try to install again.
If the issue persists, move on to the next step.

  1. Quit all open audio applications, then re-launch Waves Central.
  2. If the error persists, quit any other open applications, and re-launch Waves Central.
  3. Restart your computer.
  4. Once installation has started, avoid launching any other applications (including DAWs and other music applications).

Installation failed – Please restart or contact support if repeats

Installation failed – Please restart or contact support if repeats

This means that Waves Central is encountering an issue when attempting to write files to your computer. It may also mean that you’re trying to install V9 software on OSX 10.15, which is not compatible with V9. In this case, you will need to update your licenses to the latest version.

Try each of the following steps, one at a time, then try to install again.
If the issue persists, move on to the next step.

  1. Quit all running programs/applications except for Waves Central.
  2. Restart your machine.
  3. Uninstall any previously installed Waves products. Full instructions can be found here.
  4. Verify that you have Administrator privileges on your operating system.
  5. If you do not, or if the issue persists, create a new Administrator user account.

Installation failed – The user hasn’t granted permission

Installation failed – The user hasn’t granted permission

This is often displayed when Waves Central encounters a permission issue when trying to read or write a file to or from your drive:

Try each of the following steps, one at a time, then try to install again.
If the issue persists, move on to the next step.

  1. Close all currently running programs/applications except for Waves Central.
  2. In Windows: Right-click Waves Central, and choose ‘Run as Administrator.’
  3. Restart your computer.
  4. Verify that you have Administrator privileges on your operating system.
  5. If you do not, or if the issue persists, create a new Administrator user account.

General Waves Central Troubleshooting Tips:

  1. Windows users: Set User Account Control Settings to “Never Notify”:

    • Press the [Win key], type UAC and click Change User Account Control settings.
    • Move the slider to the Never notify position, and click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    • Restart your computer to apply this change.
  2. Make sure the system Time and Date are correct. If they aren’t, set them correctly and then re-launch Waves Central.
  3. If you are connected to the internet via proxy, temporarily disable it.

    • Windows: Go to Control Panel > Internet Options. On the Connections tab, click the LAN Settings button and uncheck Use proxy server for your LAN.
    • Mac: Go to the System Preferences > Network > Advanced > Proxies tab.
      Under Proxies, make sure nothing is checked in the list.
  4. If you are connected via a business network, ask your IT department or internet service provider (home connection) whether something might be preventing Waves Central from connecting to our servers and writing the required information.
  5. Temporarily disable any of the following third-party security applications and add-ons you may have installed, if you are experiencing issues with Waves Central:

    AdAware, AhnLab V3, Comodo, F-Secure, Hyper-V, Little Snitch, LuLu, MacKeeper, MagicPrefs, Nero Video Downloader Ultimate Pro, Premier Opinion, Radio Silence, SecureIT, Security Suite, STOPzilla antivirus, Wacom Controllers, Witch, Ziggo Safe Online
  6. To rule out network issues (slow or unstable connection), connect your computer to a completely different network. If this is not possible, try using the offline installation method:

    • Download the Offline Installation Folder for Windows | Mac
    • Unzip the folder to your desktop
    • Launch the Waves Central application
      • Windows: via the desktop shortcut or Start Menu > All Programs > Waves Central.
      • Mac:Applications > Waves Central.
    • Log into Waves Central.
    • Access the Offline Installer page. Under Install from an Offline Installer, click Browse.
    • Browse to the desired offline installer folder you just unzipped. It will be named "Waves - xx.xx.xx".
      • Windows: When you are in "Waves - xx.xx.xx", click Select Folder.
      • Mac:When you are in "Waves - xx.xx.xx", select Install.cen and click Open.
        Alternatively, you can drag the Install.cen icon onto the Waves Central interface.
      • From the list, select the products you wish to install.
      • Click Install.

None of the above worked? Please contact Waves Tech Support.

Was this article helpful?