Error during Product Installation Using Waves Central

Last updated on: 8/10/2016 8:31:28 AM

Please follow these steps. Try re-installing after each step before trying the next:

  1. Please make sure you are running the latest version of Waves Central.
  2. Restart your computer.
  3. Make sure you are logged in to your computer with an Administrator User account.
  4. Temporarily disable any antivirus, firewall or Internet browser add-ons one by one to eliminate the possibility that Waves Central has been blocked by such programs.
  5. Make sure you have Read & Write privileges to this location:

    Windows:
    C:\ProgramData\Waves Audio\Licenses
    .
    In case you are activating licenses to a USB device: [Your Device]:\Waves\Licenses.
    In case ProgramData is a hidden library on your system, you can access it by pressing the [Win key]+R, type %ProgramData% and hit Enter

    Mac:
    System HD > Library > Application Support > Waves
    .
    In case you are activating licenses to a USB device: [Your Device] > Waves > Licenses.

  6. Make sure the system Time and Date are correct. If they’re not, set them correctly and then re-launch Central.
  7. Windows: Set User Account Control Settings to Never Notify:

    • Press the [Win key], type UAC and click Change User Account Control settings.
    • Move the slider to the Never notify position, and click OK. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    • Please restart your computer at this point to apply this change.
  8. Clear Waves caches.

    Windows:

    • Hit [Win key] + R and type %localappdata%.
    • Go to Waves Audio > Instl, and delete the Cache folder.

    Mac:

    • In Finder, click on the Go menu while holding down [Alt/Option] and click on Library.
    • Go to Caches > Waves Audio > instl and delete the Cache folder.
  9. Windows:

    • Go to C:\Program Files (x86)\Waves and delete the Plug-Ins V9 folder, the WaveShells V9 folder, and the contents of the Applications folder.
    • Run a computer search for Waveshell and delete any files you find.
    • Go to C:\ProgramData\Waves Audio and delete the Central folder.

    Mac:

    • Go to System HD > Applications > Waves and delete the Plug-Ins V9 folder, the WaveShells V9 folder, and the contents of the Applications folder.
    • Run a computer search for Waveshell and delete any files you find.
    • Go to System HD > Library > Application Support > Waves and delete the Central folder.
  10. If you are connected to the internet via proxy, temporarily disable it.

    Windows:
    Go to Control Panel > Internet Options. On the Connections tab, click the LAN Settings button and uncheck Use proxy server for your LAN.

    Mac:
    Go to System Preferences > Network > Advanced > Proxies tab.
    Under Proxies , make sure nothing in the list is checked.
  11. If you are connected via a business network, ask your IT department or internet service provider (home connection) whether something might be preventing Waves Central from connecting to our servers and writing the required information.
  12. To rule out network issues (slow / unstable connection) connect your computer to a completely different network. If this is not possible, use a different computer and network to create an offline Installer.

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