Use this troubleshooter to identify and resolve various issues and error messages that may arise while using Waves COSMOS Sample Finder.
COSMOS scan is sluggish or freezes
If COSMOS scan is sluggish, freezes, or comes up with no result, it may be due to scanning an extremely large volume of data.
How to fix: stop COSMOS scan and start a new scan of several smaller folders.
COSMOS progress wheel is stuck before login
If COSMOS is stuck and displays this error: ‘COSMOS is connecting to sample database. This may take a few seconds.’, it may be due to a stuck Waves process.
How to fix: Restarting your computer will restart this process and should resolve the issue.
COSMOS won’t log-in
If COSMOS will not log in and displays this error: ‘Invalid username or password’, it may be due to wrong credentials or a Waves service failure.
How to fix:
Double check that you are using the correct credentials.
If Cosmos displays this message: "We are unable to scan your files because some essential files are missing.’ Please re-install the plugin and try again, it may be due to a corrupt installation (missing models), or that the Waves file structure has been moved or compromised.
<div class="msg-box text-left mb-12">You may find this content helpful: To be able to view it, <a href="/legal/cookie-policy" target="_top" title="">allow Performance Cookies here</a>.</div>
[{"bannerGUID":"d4286ff5-e6de-4b2f-8bc9-e96a46843f09","bannerDisplayName":"Beat Makers Sale - April 2024","bannerTypeGUID":"dd5f8368-6b03-465f-b570-48baddb35b08","typeName":"OfferFooter","bannerImage":"/images/footer-offer/2024/april/beatmaking-april-2024.jpg","bannerURL":"/beatmaking","bannerPriority":2,"bannerTitle":"Beat Makers Sale","gaValue":"beatmaking-april-2024"},{"bannerGUID":"2e76fc8a-3a6d-4461-8d47-240c619ea29b","bannerDisplayName":"Beat Makers Sale - Free Plugins Bonus - April 2024","bannerTypeGUID":"dd5f8368-6b03-465f-b570-48baddb35b08","typeName":"OfferFooter","bannerImage":"/images/footer-offer/2024/april/50-80-free-plugins-beatmaking-april-2024.jpg","bannerURL":"/free-plugins-spend-50-spend-80-sale-april-2024","bannerPriority":3,"bannerTitle":"Free Plugin Bonus","gaValue":"50-80-free-plugins-beatmaking-april-2024"},{"bannerGUID":"a0996540-a655-4dde-9b0c-3c6bbbff93af","bannerDisplayName":"WUP 25 PC Off","bannerTypeGUID":"dd5f8368-6b03-465f-b570-48baddb35b08","typeName":"OfferFooter","bannerImage":"/images/footer-offer/2024/april/wup-sale-april-2024.jpg","bannerURL":"/account/get-waves-update-plan","bannerPriority":5,"bannerTitle":"25% Off Waves Update Plan - Get it now","gaValue":"wup-sale-april-2024"},{"bannerGUID":"e9238c9a-ec9b-4669-b6c9-12a38974902a","bannerDisplayName":"My Recommended Products","bannerTypeGUID":"dd5f8368-6b03-465f-b570-48baddb35b08","typeName":"OfferFooter","bannerImage":"/images/footer-offer/2023/november/my-recommended-products-bf.jpg","bannerURL":"/my-recommended-products","bannerPriority":6,"bannerTitle":"Personal Product Recommendations: See Products","gaValue":"my-recommended-products"},{"bannerGUID":"e6b77202-75d8-4086-b586-af00dc3c289a","bannerDisplayName":"Upgrades","bannerTypeGUID":"dd5f8368-6b03-465f-b570-48baddb35b08","typeName":"OfferFooter","bannerImage":"/images/footer-offer/2023/september/upgrades.jpg","bannerURL":"/account/upgrades","bannerPriority":7,"bannerTitle":"Upgrade to a Bigger Bundle: See Upgrades","gaValue":"upgrade-to-a-bigger-bundle"},{"bannerGUID":"ea199ed7-6491-4fdf-a563-6d75941a2ddc","bannerDisplayName":"OLM Release","bannerTypeGUID":"dd5f8368-6b03-465f-b570-48baddb35b08","typeName":"OfferFooter","bannerImage":"/images/footer-offer/2024/january/olm.jpg","bannerURL":"/online-mastering","bannerPriority":8,"bannerTitle":"Waves Online Mastering: Learn More","gaValue":"waves-online-mastering-learn-more"}]