Use this troubleshooter to identify and resolve various issues and error messages that may arise while using Waves COSMOS Sample Finder.
If COSMOS scan is sluggish, freezes, or comes up with no result, it may be due to scanning an extremely large volume of data.
If COSMOS is stuck and displays this error: ‘COSMOS is connecting to sample database. This may take a few seconds.’, it may be due to a stuck Waves process.
If COSMOS will not log in and displays this error: ‘Invalid username or password’, it may be due to wrong credentials or a Waves service failure.
How to fix:
If Cosmos displays this message: "We are unable to scan your files because some essential files are missing.’ Please re-install the plugin and try again, it may be due to a corrupt installation (missing models), or that the Waves file structure has been moved or compromised.
If COSMOS returns no search results or displays one of the messages above, it may be due to an issue with the ‘Waves Plugin Server’ (WPS) process.
None of the above worked? Contact Technical Support.