Team Viewer

Please download and run the appropriate launcher.

Download for Mac:

macOS Ventura 13 or above

macOS Monterey 12 or below

Download for Windows:

Download for Windows

1. First, please make sure TeamViewer is not currently running on your computer. If you already have another version of TeamViewer running, please quit it.
2. If you haven’t yet, download the TeamViewer QuickSupport launcher for Mac OS Ventura or above.
3. A file named WavesQS-NEW.zip will be downloaded to your computer. Double click it.
  Please note that if a file named TeamViewer QuickSupport already exists in the folder, the newly unzipped file will be labeled TeamViewer QS (x) instead.
4. Once the TeamViewer application has launched, please tell the Waves Support Specialist your ID and password.
5. If this is the first time you are running TeamViewer QuickSupport, you will need to grant access permissions
  1. When the Support Specialist connects to your computer, the following message will appear:
  2. Click on Open System Settings and enable TeamViewer QuickSupport’s screen recording access (You may need to enter your computer’s password).
  3. Once enabled, a message will pop up stating that you may not be able to record content yet. Click on Later
  4. If you are on macOS Golden Gate 27, go to System Settings>Privacy & Security>Device Control and Data Access
  5. In that menu, enable TeamViewer Quick Support.
    If it does not appear on the list, click on the "+” icon at the bottom,
  6. Navigate to and select the TeamViewer Quick Support App
  7. If you are on macOS Ventura 13 – macOS Tahoe 26 , go to System Settings> Privacy & Security > Go to Accessibility and click on the “+”
  8. In the window that opens, navigate to and select the TeamViewer Quick Support App.
1. First, please make sure TeamViewer is not currently running on your computer. If you already have another version of TeamViewer running, please quit it.
2. If you haven’t yet, download the TeamViewer QuickSupport launcher for macOS Monterey 12 or below
3. A file named WavesQS.zip will be downloaded to your computer. Double click it.
  Please note that if a file named TeamViewer QuickSupport already exists in the folder, the newly unzipped file will be labeled TeamViewer QS (x) instead.
4. Once the TeamViewer application has launched, please tell the Waves Support Specialist your ID and password.
5. If this is the first time you are running TeamViewer QuickSupport, you will need to grant access permissions
  1. When the Support Specialist connects to your computer, the following message will appear:
  2. Click on Open System Settings.
  3. The Security & Privacy window will pop up on the Screen Recording tab. To make changes, first click on the Lock icon on the bottom left corner of the window and enter your computer’s password.
  4. Checkmark the box for TeamViewer QuickSupport to allow screen recording
  5. A message will pop up, saying you may not be able to record content yet. Click on Later.
  6. Go to Accessibility and click on the “+” icon.
  7. In the window that opens, navigate to and select the TeamViewer QuickSupport App.
1. First, please make sure TeamViewer is not currently running on your computer. If you already have another version of TeamViewer running, please quit it.
2. If you haven’t yet, download the TeamViewer launcher for Windows.
3. A file Waves_QS.exe will be downloaded to your computer. Launch it by double-clicking it.
4. Once the TeamViewer application is running on your machine, please tell the Waves Support Specialist your ID and password.