and discloses information collected from users (each, a "User") of the www.waves.com
offered by Waves.
Personal identification information
We may collect personal identification information from Users in a variety of ways
and circumstances, including, but not limited to, when Users visit our Site, register
on the Site, place an order, subscribe to the newsletter, respond to a survey, or
fill out a form, and in connection with other activities, services, features or
resources we make available on our Site. Users may be asked for their name, email
address, mailing address, phone number, and/or credit card information, as appropriate.
Users may, however, visit our Site anonymously. We will collect personal identification
information from Users only if they voluntarily submit their information to us.
Users may always refuse to supply personally identification information, though
this may prevent them from engaging in certain Site-related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they
interact with our Site. Non-personal identification information may include browser
name, type of computer, and technical information about the User’s means of connecting
to our Site, such as the operating system, the Internet service provider utilized,
and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance user experience. Users’ web browsers place
cookies on their hard drives for record-keeping purposes and sometimes to track
information about them, such as their behavior on the website. Waves may then target
these Users based on their website behavior, including content viewed and products
ordered, with advertisements across the Internet for special deals, promotions,
etc. Third-party vendors, including Google, may also use information about Users’
past visits to the Waves Site in order to place Waves advertisements online to these
cookies are being sent. If they do so, however, some parts of the Site may not function
Remarketing with Google Analytics
In addition to the above, Waves uses Remarketing with Google Analytics to advertise
online, retargeting Users via Google’s advertising platform, Google Adwords. Third-party
vendors, including Google, may show Waves ads on sites across the Internet. Waves
and third-party vendors (including Google) may use first-party cookies (such as
the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie)
together to inform, optimize, and serve ads based on Users’ past visits to the Waves
How we use collected information
Waves collects and uses Users’ personal information for the following purposes:
- Waves may use aggregate information to personalize user experience and to understand
how the Users as a group use the services and resources provided on the Site.
- To improve the Site and its offerings based on Users’ information and feedback.
- To improve customer service. Users’ information helps us respond more effectively
to Users’ customer service requests and support needs.
- To process transactions. Waves may use the information Users provide about themselves
when placing an order to provide service for that particular order only. Waves does
not share this information with outside parties, except to the extent necessary
to provide the particular service requested.
- To administer Site content or features (promotions, surveys, etc.), or to send Users
information they agreed to receive about topics we think will be of interest to
- To send periodic emails. The email address Users provide for order processing will
be used only to send them information and updates pertaining to their order or to
respond to their inquiries, requests or questions. Users who decide to opt into
Waves’ mailing list will receive emails that may include company news, updates,
related product or service information, etc. Users who wish unsubscribe from the
list may do so at any time by following the detailed instructions found at the bottom
of each email they receive from Waves.
How we protect your information
We follow appropriate data collection, storage and processing practices and suitable
security measures in order to protect against unauthorized access, alteration, disclosure
or destruction of your personal information, username, password, transaction information,
and all other data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over
a secured SSL communication channel and is encrypted and protected with digital
Sharing your personal information
Waves does not sell, trade, or rent out Users’ personal identification information
to other parties. For the purposes outlined above, Waves may share with its business
partners, trusted affiliates, and advertisers generic aggregate demographic information
not linked to any personal identification information regarding visitors and Users.
Waves may use third-party service providers to help it operate its business, administer
the Site, and/or run activities on Waves’ behalf, such as sending out newsletters
or surveys. Waves may share Users’ information with such third parties, for those
limited purposes only and subject to Users’ permission.
Users may find advertising or other content on the Site that links to the websites
and services of Waves’ partners, suppliers, advertisers, sponsors, licensors and
other third parties. Waves does not control the content or links that appear on
such other sites and is not responsible for the practices they employ. Such sites
or services, including their content and links, may change constantly and have their
own privacy and customer service policies. Browsing and interaction on any other
website, including websites that link to the Waves Site, are subject to the other
website’s own terms and policies.Third parties may place anonymous cookies on the browsers of visitors to their websites and may send their own cookies to the visitors’ cookie files.
Ads appearing on our site may be delivered to Users by advertising partners who
may set cookies. These cookies allow the ad server to recognize the User’s computer
each time they send the User an online advertisement, allowing the advertiser to
compile non-personal identification information about the User or others who use
his or her computer. Among other things, this information allows ad networks to
deliver targeted advertisements that they believe will be of interest to the User.
User Experience Testing on Waves.com
Waves reserves the right to conduct tests on Waves.com in order to improve customer service, user experience and pricing, including offering customized content and personalized deals to different users visiting Waves.com.
we will revise the updated date at the bottom of this page. We encourage Users to
check this page frequently for any changes in order to stay informed about how we
are helping to protect the personal information we collect. Users acknowledge and
and become aware of modifications.
Users’ acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service.
If you do not agree to this policy, please do not use our Site. If you continue
to use the Site after changes to this policy are posted, you will be considered
as having accepted those changes.
or your dealings with this Site, please contact us at:
2800 Merchants Drive
Knoxville, TN 37912
This document was last updated on April 10, 2014.