Plugins Do Not Load After Updating to V10

Last updated on: 6/11/2018 7:46:26 AM

If after updating your products to V10, some (or all) plugins do not load in your host application, follow these steps to resolve the issue.

If you have V10 licenses

If you have V10 licenses for the relevant products registered to your account, make sure that they are activated. Once done, you can uninstall the V9 plugin software.

Step #1 — Activate your V10 licenses

  1. Launch Waves Central and log into your account
  2. Go to Manage Licenses
  3. In the left panel, click on License Cloud
  4. In the middle panel, checkmark the licenses you wish to activate
  5. In the right panel, select your computer or USB flash drive
  6. Click on Send Licenses

Step #2 — Uninstall V9 plugin software

  1. Quit any host application
  2. Launch Waves Central
  3. From the top menu, go to Install > Uninstall
  4. Check mark the "All V9 Plugins" box and click Uninstall

 

Please Note:

This issue occurs when running two versions (V9 and V10) of the same plugins. Each plugin should only be installed in either V9 or V10.
For example: It's OK to install version 9 of J37 Tape and version 10 of Torque. Don't install version 9 of H-Reverb and version 10 of H-Reverb.

If you need to use V9 and V10 plugins on the same system (as described above), V9 installers are available on the V9 Legacy Version Downloads page.

 

If you don't have V10 licenses

If you don't have V10 licenses for the relevant products registered to your account, you can choose between the following two options:

Option #1 — Update your licenses to V10

  1. Update your licenses to V10 on the Get Latest Version page in your account.
    Please note: only licenses for products that are covered by the Waves Update Plan (WUP) can be updated. If necessary, you can renew your WUP coverage for all or some of your products.
  2. Activate your V10 licenses and uninstall V9 plugin software as described in steps #1 and #2 above.

Option #2 — Uninstall V10 plugin software

  1. Quit any host application
  2. Launch Waves Central
  3. From the top menu, go to Install > Uninstall
  4. Check mark the "All V10 Plugins" box and click Uninstall

None of the above worked? Contact Technical Support.

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